Long lines reported at Toronto Pearson due to WestJet outage

Long lines were reported at Toronto Pearson Airport Thursday morning due to an “infrastructure outage” affecting WestJet.

A spokesperson for the Greater Toronto Airports Authority (GTAA), the operator of Pearson, said there were long lineups in Terminal 3 in relation to the issue with WestJet.

Some users on social media posted about the problem, with one person saying shortly before 8 a.m. that the “line runs the length of the terminal.”

At 11:45 a.m., WestJet said check-in services nationwide had been restored. The airline noted self-service baggage drop was still having issues at some airports, but did not name Pearson.

“We continue to encourage guests to arrive early and check their flight status before heading to the airport,” the airline said.

In a statement sent to Global News earlier Thursday, WestJet said “an infrastructure outage” was affecting the airline’s airport check-in, flight planning and payment on their website.

IT Outage Update:@WestJet check-in services nationwide have been restored.

Self-serve baggage drop continues to experience issues in Calgary, Ottawa, Saskatoon & Halifax.

Guests are encouraged to arrive early and check flight status before heading to the airport.

— WestJet News (@WestJetNews) July 14, 2022

An intermittent IT outage is impacting @WestJet’s airport check-in, flight planning and website and operations.

We will continue to provide updates and appreciate our guests patience and understanding. Guests impacted will be reaccommodated.

More: https://t.co/bQJXL83b2epic.twitter.com/iqYScLeTDw

— WestJet News (@WestJetNews) July 14, 2022

@WestJet system down in Pearson. Line runs the length of the terminal. Announcements or information from @westjet = 0.

— Jason Dutton (@DuttonChemistry) July 14, 2022