Taco Bell is being sued by two customers who allege a manager at a Dallas location poured scalding water on them after they complained about their wrong order.
Brittany Davis and a minor identified only as C.T., believed to be Davis’ niece, claim they were left with permanent skin damage from last month’s incident, according to the lawsuit, NBC News reported.
The suit accuses Taco Bell and its employees of displaying gross negligence and hiring negligence, resulting in the alleged attack.
Davis and her niece reportedly went through the restaurant’s drive-thru twice to get their order corrected but were turned away both times, according to the lawsuit.
They then parked and walked into the restaurant, which was closed at the time.
They were denied once again by employees and that’s when a manager, who wasn’t initially involved, approached with a bucket of hot water and poured it on the pair, allegedly dousing the girl’s face and getting water on the chests of both alleged victims.
The manager returned with a second bucket of boiling water but they were able to escape a second attack, the lawsuit claims.
The restaurant employees followed the wounded pair outside and taunted them as they drove off.
Davis was treated for deep burns to her chest and stomach and suffered an injury to her brain function resulting in at least 10 seizures, according to the suit.
C.T. suffered burns to her face, chest, legs, arms and stomach.
“The burns on her face will cause discoloring and scarring that will forever impact her self-image,” the lawsuit stated, adding that her mother took down mirrors around their home because her daughter couldn’t “bear to see her own face.”
The customers reported the incident and the burns they suffered to Dallas Police, who are investigating, the outlet reported.
Cops say a Taco Bell staffer also claimed she was assaulted, but the pair’s attorney denied the allegation.
In a statement, Taco Bell said in a statement that it takes the safety of workers and customers seriously and has been in touch with franchise owner and operator described in the lawsuit.
Davis and C.T. are seeking more than $1 million in costs and damages.
“All of this could have been prevented had Taco Bell placed human decency and customer service over a few dollars that it would have cost to get Plaintiffs’ order right,” the lawsuit states.
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