A disabled lady took to Twitter to denounce JetBlue, saying the airline's staff left her wheelchair on the airport tarmac for over an hour.

The incident occurred at Newark Liberty Worldwide Airport on Wednesday, in keeping with the viral Twitter thread.

"Deserted by @JetBlue in Newark at gate 38. They've misplaced my wheelchair and refuse to name a supervisor," Yomi Incorrect wrote within the first in a sequence of tweets, urging #DisabilityTwitter to share her publish broadly.

In a follow-up tweet, she added: "All of the elevators are damaged in order that they haven't any solution to carry the chair up. Actually? @JetBlue 54 minutes and my driver is threatening to depart..."

Finally, it was the her sister who positioned her chair, she mentioned.

"My sister needed to go discover my chair after 3 @JetBlue staff [said] that it was on the best way. It was SITTING on the tarmac. Within the rain. You'll be able to't make this sh*t up. I desire a refund on my firstclass improve."

She additionally shared a photograph of what she mentioned had been JetBlue staff "having a b***h session about how trash their wheelchair notification system is and what a workflow buster it's to take care of ... individuals like me. All this kvetching whereas my fam goes on a hunt for my chair."

Newsweek at present has no solution to confirm the wheelchair notification claims.

Later, she claimed that JetBlue had damaged her wheelchair. "I am holding a chunk of it in my lap on the drive into Manhattan," she wrote.

She thanked individuals for his or her help and solidarity, saying their retweets "led to motion and made me really feel much less alone on that chilly jet bridge."

In an announcement to Newsweek, a JetBlue spokesperson mentioned: "JetBlue is dedicated to offering distinctive service to our prospects, together with these with disabilities.

"Whereas this buyer's wheelchair was by no means misplaced, elevator points led to the delay in its retrieval and for that we deeply apologize. We are going to proceed to have interaction with our buyer instantly associated to any potential injury to the machine as we wish to guarantee we resolve this problem."

The airline had responded to the lady's thread, writing: "We're sorry it took so lengthy to get your chair. Please DM your full title, affirmation code, and any further particulars we could have to find out about your expertise."

The response prompted a backlash from some Twitter customers, with one writing: "It isn't that it took "so lengthy" to get the chair. It is ALL the issues occurring whereas ready for the chair, and what occurred to the chair, and the therapy of a human being within the course of. Do higher."

The Individuals with Disabilities Act (ADA) was signed into legislation in 1990 which sought to ban discrimination and be certain that individuals with disabilities have the identical alternatives "to take part within the mainstream of American life," the ADA web site learn.

Replace 4/7/22, 5:42 p.m. ET: This text has been up to date to incorporate an announcement from JetBlue.

A JetBlue Airways airplane heads to a
A JetBlue Airways airplane heads to a runway for takeoff at Newark Liberty Airport on January 21, 2019 in Newark, New Jersey.Gary Hershorn/Getty Photographs