'It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them,' Swift said.
Taylor Swift is lashing out at Ticketmaster after it cancelled the public sale of tickets for her forthcoming Eras Tour.
“I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do. It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.”
Swift blamed a “multitude of reasons” for fans not being able to secure tickets to the shows, but pledged to “figure out” how she can improve access going forward.
“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could,” she wrote. “It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them,” she added.
“The Taylor Swift ticket pre-sale is proof that the Hunger Games could actually happen in real life,” one angry fan tweeted about mad rush to secure tickets, with another Swifty, writing, “If anything will force Ticketmaster to finally get their s— together it’ll be hundreds of thousands of angry Taylor Swift fans willing to murder someone in cold blood for Eras Tour tickets.”
Ticketmaster announced Thursday afternoon that it was cancelling a public on-sale for next year’s tour due to “extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory” to meet demand.
Earlier this week, Ticketmaster’s website was overwhelmed and crashed after millions of Swift’s fans tried to secure tickets to the pop star’s first tour since her 2018 Reputation trek.
The site glitches led several U.S. lawmakers to take aim at the merger of Live Nation and Ticketmaster and its handling of ticket sales.
“Daily reminder that Ticketmaster is a monopoly, it’s merger with LiveNation should never have been approved, and they need to be reigned [sic] in,” Democrat Representative Alexandria Ocasio-Cortez tweeted.
Swift’s 52-date Eras Tour kicks off March 17 in Glendale, Ariz., and wraps up with five shows in Los Angeles ending Aug. 9. Canadian shows are expected to follow later in the year.
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